Handle faults, jobs and billing at volume

Capabilities

Everything included, nothing bolted on after the fact.

Multi channel fault and outage reporting
Severity based prioritisation and dedupe
Location and crew based dispatch
Reschedule and customer notification flows
Billing, usage and payment plan answers
Meter read and account enquiry handling
Hardship escalation to a person
Planned outage and restoration updates

Every build starts with a fixed-scope conversation, no surprise line items after the fact.

The build itself, not a proof of concept.

01Outage and fault triage

Reports taken by phone, app or web, matched against known outages, located and prioritised by severity, so genuine emergencies reach the control room fast and duplicates are merged.

02Field service scheduling

Jobs dispatched to the right crew by location, skill and availability, with reschedules and customer notifications handled automatically when the day changes.

03Billing enquiries

Questions on charges, usage, payment plans and meter reads answered from the account data, with sensitive cases like hardship passed to a person with the full history.

04Proactive notifications

Planned outage notices, restoration updates and appointment reminders drafted and sent to the affected customers, so people are told before they call.

FAQ

What happens when a storm hits and reports spike?

Reports taken by phone, app or web are matched against known outages, located and prioritised by severity, so genuine emergencies reach the control room fast and duplicates get merged instead of piling up the queue.

How does field job scheduling actually work?

Jobs get dispatched to the right crew by location, skill and availability, with reschedules and customer notifications handled automatically when the day changes.

Does this replace our call centre staff?

No. It answers billing, usage and payment plan questions from the account data, but sensitive cases like hardship get passed to a person with the full history rather than automated.

Do customers get told about planned outages in advance?

Yes. Planned outage notices, restoration updates and appointment reminders get drafted and sent to affected customers automatically, so people are told before they call.

Interested in solving your problems with utilities?

Tell us what you are trying to do and we will reply with how we would build it, no obligation.

Fault reports, field jobs and billing questions move quickly even during a spike, so customers are kept informed and your crews and call centre are not swamped when it matters most.

Let’s talk