Serve customers and reward them without the manual work

Capabilities

Everything included, nothing bolted on after the fact.

Order, returns and stock enquiry answering
Website, email and social channels
Points, tier and reward automation
Birthday, win back and lapsed offers
Sales trend and reorder insight
Segmentation and campaign drafting
Shopify, WooCommerce and POS integration
Escalation to staff on complex cases

Every build starts with a fixed-scope conversation, no surprise line items after the fact.

The build itself, not a proof of concept.

01Customer service agents

Order status, returns, sizing and stock questions answered across your website, email and social, drawing on your live order and product data, with escalation to a person when it counts.

02Loyalty automation

Points, tiers, birthday rewards and win back offers issued and tracked automatically off customer behaviour, so the programme runs itself instead of needing a marketer to nudge it.

03Demand and inventory insight

Your sales history read for what is moving, what is stalling and what to reorder, surfaced as plain recommendations so buying is informed rather than guessed.

04Personalised outreach

Segmented campaigns and product suggestions drafted from purchase history, so the right offer reaches the right customer without a manual list build.

FAQ

Do we need Shopify or a particular platform already set up?

It integrates with Shopify, WooCommerce and POS systems, so it works with whatever you are already running rather than requiring a platform switch.

How does the loyalty programme actually run itself?

Points, tiers, birthday rewards and win back offers get issued and tracked automatically off customer behaviour, so the programme runs without a marketer having to nudge it manually.

Does this replace our customer service team?

No. It answers order status, returns, sizing and stock questions across your website, email and social, but escalates to a person when it counts, so your team handles the cases that need judgement.

What if we do not know what to reorder?

Your sales history gets read for what is moving, what is stalling and what to reorder, surfaced as plain recommendations so buying decisions rest on your own data instead of a guess.

Interested in solving your problems with retail and loyalty?

Tell us what you are trying to do and we will reply with how we would build it, no obligation.

Customers get quick answers, your loyalty programme runs on autopilot and your buying decisions rest on your own data, without adding to the team on the floor.

Let’s talk