01Claims intake and triage
A claimant lodges by phone, form or email, an agent captures the full detail, checks the policy covers it and sorts by complexity so straightforward claims move and complex ones reach an assessor with everything in hand.
Move claims and cover along without the backlog
Capabilities
Everything included, nothing bolted on after the fact.
- Multi channel claims lodgement
- Cover verification against the policy
- Complexity based claim triage
- Policy wording and schedule search
- Application and document summarisation
- Underwriting rule based risk flagging
- Renewal and information request drafting
- Fair Insurance Code aware handling
Every build starts with a fixed-scope conversation, no surprise line items after the fact.
The build itself, not a proof of concept.
02Policy document Q and A
Staff and customers ask what a policy covers and get a sourced answer straight from the wording and schedule, so nobody misreads an exclusion.
03Underwriting support
Applications and supporting documents read and summarised against your underwriting rules, with the risk factors surfaced so an underwriter decides on a clean picture.
04Renewals and follow up
Renewal notices, missing information requests and status updates drafted and chased, so files do not stall waiting on one outstanding document.
FAQ
A claimant lodges by phone, form or email, and the agent captures the full detail, checks the policy actually covers it and sorts the claim by complexity. Straightforward claims move on quickly, complex ones reach an assessor with everything already gathered.
No. It reads applications and documents, summarises them against your underwriting rules and surfaces the risk factors, but the underwriter or assessor makes the actual decision on a clean picture.
Handling is built to be aware of the Fair Insurance Code, so cover verification and claims triage are designed around those obligations rather than working around them.
Renewal notices, missing information requests and status updates get drafted and chased automatically, so files do not stall waiting on one outstanding document.
Interested in solving your problems with insurance services?
Tell us what you are trying to do and we will reply with how we would build it, no obligation.
Straightforward claims and cover clear quickly while your specialists focus on the hard files, so turnaround improves and customers are not left waiting on a queue.
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