01Appointment scheduling
Agents that book, reschedule and confirm appointments, fill cancellations from the waitlist and send reminders, so the phone stops ringing off the hook at reception.
Give clinical teams their time back
Capabilities
Everything included, nothing bolted on after the fact.
- Booking, rescheduling and reminders
- Waitlist and cancellation backfill
- Non diagnostic enquiry triage and routing
- Referral and recall letter drafting
- Follow up and no show workflows
- Practice information and FAQ answering
- Clinician in the loop on clinical steps
- Privacy Act and HIPC aware handling
Every build starts with a fixed-scope conversation, no surprise line items after the fact.
The build itself, not a proof of concept.
02Enquiry triage
Incoming calls and messages sorted by urgency and routed to the right person, gathering the details a nurse needs, and escalating anything clinical straight to a human, never diagnosing.
03Clinical admin relief
Referral letters, recall lists and follow up messages drafted from the notes for a clinician to review and sign, so the after hours documentation load shrinks.
04Practice knowledge
Staff and patients get sourced answers on services, hours, fees and preparation instructions, pulled from your own practice information rather than a guess.
FAQ
No. It stays within safe, non diagnostic bounds at all times. Anything clinical gets escalated straight to a human, and the agent never diagnoses, it only books, triages by urgency and drafts paperwork for a clinician to check.
Patients call, message or book online and the agent handles scheduling, rescheduling and confirmations, fills cancellations from the waitlist and sends reminders. Reception stops being the one answering every call about a booking.
Both. It is built for any clinical team where front desk and admin work is eating into time that should go to patients, from a solo practice to a larger clinic with multiple clinicians.
Handling is designed around the Privacy Act and health information privacy rules, and clinical steps always keep a clinician in the loop. The agent handles the administrative side, not the clinical judgement.
Interested in solving your problems with health and wellbeing?
Tell us what you are trying to do and we will reply with how we would build it, no obligation.
Reception and clinicians hand the repetitive admin to an agent that stays firmly on the non clinical side, so more of the day goes to patient care without adding front desk headcount.
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