Answer every fan without hiring a bigger support team

Capabilities

Everything included, nothing bolted on after the fact.

Ticketing refunds, transfers and seating queries
Fan and audience enquiry responses
Release and content calendar coordination
Cross channel promo scheduling
Rider and run sheet tracking
Vendor and venue confirmation chasing
Pre show logistics checklists
Spike handling around releases and show dates

Every build starts with a fixed-scope conversation, no surprise line items after the fact.

The build itself, not a proof of concept.

01Ticketing support

Refunds, transfers, seating questions and lost ticket requests handled by an agent connected to your ticketing platform, so fans get an answer without waiting on a queue.

02Fan enquiry handling

General questions about events, releases and access answered instantly from your own information, with anything unusual passed straight to your team.

03Content and release scheduling

Posting schedules, promo drafts and release reminders coordinated across your channels automatically, so nothing launches late or gets missed in the run up.

04Talent and vendor coordination

Riders, run sheets and vendor confirmations tracked and chased by an agent that knows the schedule, so the day of the show is not the first time a gap gets noticed.

FAQ

What happens during a spike around a release or show date?

The agent handles ticketing support, fan enquiries and content scheduling at volume, so the busiest weeks around a release do not bury your team in the same questions over and over.

How does ticketing support actually work?

Refunds, transfers, seating questions and lost ticket requests are handled by an agent connected to your ticketing platform, so fans get an answer without waiting on a queue.

Does this replace our content or social team?

No. Posting schedules, promo drafts and release reminders are coordinated across your channels automatically, but your team still creates and approves the content.

What about vendor and venue coordination before a show?

Riders, run sheets and vendor confirmations are tracked and chased by an agent that knows the schedule, so the day of the show is not the first time a gap gets noticed.

Interested in solving your problems with entertainment?

Tell us what you are trying to do and we will reply with how we would build it, no obligation.

Fan and vendor queries get answered at release speed without extra headcount, so your team spends the busy weeks on the show, not the inbox.

Let’s talk