Cut the reporting load that sits on top of every outage and audit

Capabilities

Everything included, nothing bolted on after the fact.

Multi-channel outage notifications
Commerce Commission and EA return drafting
Line and asset defect triage from field photos
Customer billing and connection Q&A
Planned works communication drafting
Incident timeline and root cause documentation
Contractor and crew dispatch support
Network performance report generation

Every build starts with a fixed-scope conversation, no surprise line items after the fact.

The build itself, not a proof of concept.

01Outage communications

An agent that drafts and sends customer outage updates across SMS, email and your status page the moment a fault is logged, so the call centre is not typing the same update out by hand to every channel.

02Regulatory reporting

Commerce Commission and Electricity Authority return data assembled from your existing systems into the required format, drafted and ready for an engineer to check before it goes out.

03Asset inspection triage

Photos and voice notes from line crews turned into structured defect records, prioritised against your maintenance rules instead of sitting in an inbox until someone has time.

04Customer enquiry handling

Billing, connection and outage questions answered instantly by an agent grounded in your tariffs and network data, with anything unusual routed to a person.

FAQ

How does outage communication actually work?

The moment a fault is logged, an agent drafts and sends customer updates across SMS, email and your status page, so the call centre is not typing the same update out by hand to every channel.

Do we need to already have Commerce Commission reporting sorted?

You need your existing systems and data, and the agent assembles Commerce Commission and Electricity Authority return data from that into the required format, drafted and ready for an engineer to check before it goes out.

What happens to defect reports from the field?

Photos and voice notes from line crews get turned into structured defect records, prioritised against your maintenance rules instead of sitting in an inbox until someone has time.

Does this replace our engineers?

No. Reports are drafted and ready for an engineer to check, not sent unsupervised. The agent takes the assembly work off their plate so they spend their hours on the network instead of the paperwork.

Interested in solving your problems with energy?

Tell us what you are trying to do and we will reply with how we would build it, no obligation.

Outage communications go out the moment they are needed, compliance reporting stops being a monthly scramble, and your engineers spend their hours on the network, not on the paperwork about it.

Let’s talk